I hate UPS.

[learnteach]

The call center and the local package sorter are insisting they tell me their business policies rather than give me my laptop. I've been trying to get it since 2 this afternoon. But they're closed on the weekends (hmm, what about Saturday Delivery? Nope, must be paid in advance.) Now beginning to work my way up the supervisor chain. Don't anticipate an satisfaction in this one.

I'm thinking that as a policy I'll avoid UPS like the plague from now on.

Comments

Total Time:

[learnteach.livejournal.com]

On the phone: 1 1/2 hours, 1 hours on hold.
In line: 2 1/4 hours.
Situation: Didn't document it enough. Laptop is locked in processing; it will have a second delivery attempt on Monday. I'll be away. I've talked to the supervisors at the local plant, but they're night supervisors. I've waited on hold for an hour or so for the call center, but I'm not a big enough customer. And it's really really clear that there's a disconnect between the local hub and the call center; I'm pretty sure that this isn't fixed in part to allow the various employees some freedom--but they're all pretty low paid, and I'm one package in thousands. Since I didn't save the delivery note, and since they don't give you a tracking number on the phone call, the call where the call center agreed to have it for pick up AND PUT THIS IN THE SYSTEM (if I call the number on the note, it says "we will confirm your pickup" which they did.) but the local supervisor, Thelma Barkus, took the note to try and track the package.

More fool I to not keep the note and provide her with a copy of the tracking number.

And...the call center people (Angelica, Michael) can't directly help, and the supes aren't available (hey, if you're on line for 20 minutes, you're not getting answered.

REALLY irritating.

[sbuchler.livejournal.com]

warm fuzzies!

[catagon3.livejournal.com]

I can't remember whether it's UPS or FEDEX or someone else, but one delivery company insisted for years that our address should be San Gregorio, not Half Moon Bay. They would change our zip code on the package, with the result that the drivers had no hope of finding our house.